The starting point of every interaction, every decision, and every goal of healthcare, should be empathy. This is true for healthcare providers/staff, hospitals, pharmaceutical companies, medical device manufacturers, and medical supply vendors, etc. These days, healthcare is very complex and there are many metrics to meet. It is very easy for organizations to get caught […]
Hospital Emotional Intelligence
Delivering Patient-Centerd Care and Service Excellence with Hospital EQ
Over the last few years, the healthcare industry has experienced a seismic shift with the implementation of: new patient care-delivery models, value reimbursement practices, and accountability measures (i.e., safety, efficiency, quality, and equity) in an effort to improve the patient experience, improve the health of populations, and reduce costs. Having worked with numerous hospitals over […]
Disarming the Bear with Emotional Intelligence
Unfortunatley, most of us have experienced the angst of working with at least one bear during our career. Sometimes they are predictably cantankerous and make the work environment toxic. Other times, we are caught off guard with their shape-shifting powers as they transform from a perfectly nice co-worker or boss into an angry bear, foaming […]
